Frequently asked question
1
Browse the site and pick out your favorite frame(s) and check NON-PRESCRIPTION or PRESCRIPTION button to move on to the next step based on your needs, complete to check out your order. We’ll take care of the rest!
2
We can help cancelling the order only if the package has not been shipped out. Please contact us via emails if needed.
3
We accept PayPal and Credit/Debit Cards (including Master, Visa, Express, Discover). Currently, we do not accept payment on delivery, check or money orders.
4
You can download a detailed invoice for a specific order by accessing the My Orders section of your account page.
5
We use PCI standards to guarantee safe payment processing. All transactions are process and protected through PayPal as well.
6
Unfortunately, we are not currently affiliated with any insurance companies. Moreover, all our eyeglasses or sunglasses are non-rx lenses. They are not covered by the insurance. However, we can provide you with a detailed copy of your invoice if you need, so you may request for reimbursement from your insurance company if possible.
7
Our frames and face shape guide will help you with choosing a flattering frame for men and women.
8
Knowing the right measurement for your frames is very important before shopping for glasses online. There is a set of three numbers inside of your frame temple arm, they look like 45-18-143. The first number is your frame width, the second number is the bridge distance and the third number is the temple length. With these numbers, you can select glasses from KoalaEyE that fit you best. If you do not have those numbers in hand, you can always try measuring by yourself. Just keep this mind, when measuring frame width, you need to measure from temple screw to temple screw. For temple length you need to measure from the temple screw to the temple tip.
9
Of course, you can. Please choose PRESCRIPTION-> SELECT LENSES-> FRAMES ONLY while ordering online.
10
Unfortunately, we don’t offer children’s frames. However, you could check the size of the frames to see if some pairs are good for your children.
11
Yes, we offer prescription eyeglasses and sunglasses. What we need is your eyeglasses prescription from your eye doctor. When you ordering from us, please submit your original prescription script or enter it manually. We will process your eyeglasses or sunglasses according to your prescription information provided.
12
Of course, you can log into your account and view your specific order details, click “Track the order” button to track your order.
13
It depends on the destination. All orders outside of the US and Canada are shipped as duties, customs, and taxes unpaid. A certain amount of import duty may apply for some countries. In the event that your order is charged taxes or customs duties, you will be responsible for all expenses incurred, which will be non-refundable.
Translation missing: fr.sticky_mobile.cart.title
Translation missing: fr.sticky_mobile.close.title
Translation missing: fr.sticky_mobile.back.title
Translation missing: fr.sticky_mobile.account.title
Translation missing: fr.sticky_mobile.close.title